Arrival and Departure
On the day of arrival your rooms and apartments will be available from 3:00 pm. On the day of departure, please vacate your room or apartment by 10:00 am. If available, you are welcome to enjoy your room until 6 pm for an additional charge of €25.

Booking terms and conditions
Please book online or by telephone. Phone bookings must be confirmed in writing. For a binding reservation we request a deposit of 200 Euro per room or apartment. For reservations we request a deposit of €200 per room or apartment via bank transfer.
Cassa di Risparmio Chienes
IBAN IT37 X060 4558 3000 0000 0045 000
BIC/SWIF CRBZIT 2B054

Groups
Groups are welcome on request. For an individual offer and for support with the planning of your visit or excursions please contact us directly. We are very happy to help!

Pets
We love animals! Your pets are warmly welcome and receive a treat on arrival. Please let us know if you are bringing your beloved pet. Pet stays cost 18.00 Euro per day excluding food. Further information can be found at holidays with dogs.

Non-smoking
Our hotel is a non-smoking establishment. You are welcome to smoke on the balcony.

Cancellation policy
Cancellations are only accepted if submitted in writing. For cancellations from 10 days prior to the start of your holiday we charge 70% of the booked stay. For late arrival or early departure the whole booked stay is charged. In the case of cancellation the deposit is retained as a handling charge.
 
Travel cancellation insurance
The best-laid plans can go awry. We therefore recommend that you protect yourself against any eventualities and take out travel cancellation insurance.
Occasionally, something can happen before the start of a trip.
Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation we will charge the following charges.
More than 3 months prior to arrival - free of charges
3 months to 1 month before arrival - 40% of booked value
1 month to 1 week before arrival - 70% of booked value
In the last week before arrival - 90% of booked value
In case of early departure or late arrival we will calculate the full rate.

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Room or apartment requests
We are happy to fulfil your wishes, but we ask for your understanding that we cannot guarantee reservations of specific apartment numbers.

Payment methods
You can pay your invoice by cash (up to €2,999.00), EC card, Visa or Mastercard