Arrival and Departure
On the day of arrival your rooms and apartments will be available from 3:00 pm. On the day of departure, please vacate your room or apartment by 10:00 am. If available, you are welcome to enjoy your room until 6 pm for an additional charge of €30.

Booking terms and conditions
Please book online or by telephone. Phone bookings must be confirmed in writing. For a binding reservation we request a deposit per room or apartment via bank transfer.
Cassa di Risparmio Chienes
IBAN IT37 X060 4558 3000 0000 0045 000

Groups are welcome on request. For an individual offer and for support with the planning of your visit or excursions please contact us directly. We are very happy to help!

We love animals! Your pets are warmly welcome in our Comfort and Design rooms. Please let us know if you are bringing your beloved pet. Pet stays cost 18.00 Euro per day excluding food. Further information can be found at holidays with dogs.

Our hotel is a non-smoking establishment. You are welcome to smoke on the balcony.

Cancellation policy
Cancellations are only accepted if submitted in writing.

Relaxed cancellation policy - until 10.04.2021
Booking without risk: In case of an official travel warning for South Tyrol, no cancellation fees apply and the deposit will be fully refunded.

For all cancellations (regardless of the reason) from 06.01. - 10.04.2021 the following applies: 
Cancellations until 14 days before arrival: No cancellation fees and the deposit will be fully refunded.
Cancellations from 13 days until 8 days before arrival: retention of the deposit,
Cancellations from 7 days before arrival on: 80% of booked value.
In case of early departure or late arrival we will calculate the full rate.

To avoid cancellation costs we kindly suggest to take out a travel cancellation insurance.
General cancellation policy (from 10.04.2021)
The best-laid plans can go awry. We therefore recommend that you protect yourself against any eventualities and take out travel cancellation insurance.
Occasionally, something can happen before the start of a trip.
Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation we will charge the following charges.
More than 3 months prior to arrival - free of charge, retention of the deposit
3 months to 1 month before arrival - 40% of booked value
1 month to 1 week before arrival - 70% of booked value
In the last week before arrival - 90% of booked value
In case of early departure or late arrival we will calculate the full rate.


Room or apartment requests
We are happy to fulfil your wishes, but we ask for your understanding that we cannot guarantee reservations of specific room or apartment numbers.

Payment methods
You can pay your invoice by cash (up to €2,999.00), EC card, Visa or Mastercard