Arrival and Departure
On the day of arrival your rooms and apartments will be available from 3:00 pm. On the day of departure, please vacate your room or apartment by 10:00 am. If available, you are welcome to enjoy your room until 6 pm for an additional charge of €90.
Booking terms and conditions
Please book online or by telephone. Phone bookings must be confirmed in writing. For a binding reservation we request a deposit per room or apartment via bank transfer.
Cassa di Risparmio Chienes
IBAN IT37 X060 4558 3000 0000 0045 000
BIC/SWIF CRBZIT 2B054
Groups are welcome on request. For an individual offer and for support with the planning of your visit or excursions please contact us directly. We are very happy to help!
We love animals! Your pets are warmly welcome in all our room categories, except Penthouse Suite and Penthouse Family Suite. Please let us know if you are bringing your beloved pet. Pet stays cost 25.00 Euro per day excluding food. Further information can be found at holidays with dogs.
We reserve the right to apply an additional fee for final cleaning in the amount of 50 euro, as well as the right to claim insurance compensation in case of damages.
Our hotel is a non-smoking establishment. You are welcome to smoke on the balcony.
Cancellations are only accepted if submitted in writing.
Relaxed cancellation policy
Room or apartment requests
Booking without risk: In case there is an official travel warning for your booked period issued by your Foreign Affairs Bureau for South Tyrol or a governmental quarantine order for returning travellers from South Tyrol, a cancellation up to 24 hours before arrival is free of charge. There are no cancellation fees and the deposit already paid will be refunded in full.
If none of these circumstances apply, the following cancellation conditions apply:
Cancellations for stays from 26.04.2022:
Up to 31 days before departure: Cancellation is free of charge! The deposit already paid will be refunded.
30 days to 15 days before departure: the deposit will be retained.
From 14 days before departure: 90% of the booking value will be charged as cancellation fee.
In case of later arrival or early departure the full booking value will be charged.
If you have already booked your stay and have booked an offer with more favourable cancellation conditions, the more favourable conditions for you will of course apply.
Means of payment
You are welcome to pay your bill with cash (up to € 1.999,99), EC-card, Visa or Mastercard.
We are happy to fulfil your wishes, but we ask for your understanding that we cannot guarantee reservations of specific room or apartment numbers.
You can pay your invoice by cash (up to €1,999.00), EC card, Visa or Mastercard