Relaxed cancellation policy
Booking without risk: In case there is an official travel warning for your booked period issued by your Foreign Affairs Bureau for South Tyrol or a governmental quarantine order for returning travellers from South Tyrol, a cancellation up to 24 hours before arrival is free of charge. There are no cancellation fees and the deposit already paid will be refunded in full.
If none of these circumstances apply, the following cancellation conditions apply:
Cancellations for stays from 26.04.2022:
Up to 31 days before departure: Cancellation is free of charge! The deposit already paid will be refunded.
30 days to 15 days before departure: the deposit will be retained.
From 14 days before departure: 90% of the booking value will be charged as cancellation fee.
In case of later arrival or early departure the full booking value will be charged.
If you have already booked your stay and have booked an offer with more favourable cancellation conditions, the more favourable conditions for you will of course apply.
Means of payment
You are welcome to pay your bill with cash (up to € 1.999,99), EC-card, Visa or Mastercard.