Arrival and Departure
On the day of arrival your rooms and apartments will be available from 3:00 pm. On the day of departure, please vacate your room or apartment by 10:00 am. If available, you are welcome to enjoy your room until 6 pm for an additional charge of €90.

Booking terms and conditions
Please book online or by telephone. Phone bookings must be confirmed in writing. For a binding reservation we request a deposit per room or apartment via bank transfer.
Cassa di Risparmio Chienes
IBAN IT37 X060 4558 3000 0000 0045 000
BIC/SWIF CRBZIT 2B054

Groups
Groups are welcome on request. For an individual offer and for support with the planning of your visit or excursions please contact us directly. We are very happy to help!

Pets
We love animals! Your pets are warmly welcome in our Comfort and Design rooms. Please let us know if you are bringing your beloved pet. Pet stays cost 18.00 Euro per day excluding food. Further information can be found at holidays with dogs.

Non-smoking
Our hotel is a non-smoking establishment. You are welcome to smoke on the balcony.

Cancellation policy
Cancellations are only accepted if submitted in writing.

Relaxed cancellation policy - until 01.12.2021
For stays until 31.07.2021: 

Cancellations until 14 days before arrival: No cancellation fees apply and the deposit will be fully refunded, regardless of the reason for cancellation.
Cancellations from 13 days until 8 days before arrival: retention of the deposit.
Cancellations from 7 days before arrival on: cancellation fee of 80% of booked value.
In case of early departure or late arrival we will calculate the full rate.


Booking without risk:
In case of an official travel warning for South Tyrol (or closed borders), no cancellation fees apply and the deposit will be fully refunded.

For stays from 01.08.2021: 
Cancellations until 31 days before arrival: No cancellation fees apply and the deposit will be fully refunded, regardless of the reason for cancellation.
Cancellations from 30 days until 8 days before arrival: retention of the deposit.
Cancellations from 7 days before arrival on: cancellation fee of 80% of booked value.
In case of early departure or late arrival we will calculate the full rate.


Booking without risk:
 In case of an official travel warning for South Tyrol (or closed borders), no cancellation fees apply and the deposit will be fully refunded.

If you have already made a booking and have booked an offer with more favorable cancellation conditions, the conditions that are more favorable for you will apply.

 
General cancellation policy (from 01.12.2021)
The best-laid plans can go awry. We therefore recommend that you protect yourself against any eventualities and take out travel cancellation insurance.
Occasionally, something can happen before the start of a trip.
Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation we will charge the following charges.
More than 3 months prior to arrival - free of charge, retention of the deposit
3 months to 1 month before arrival - 40% of booked value
1 month to 1 week before arrival - 70% of booked value
In the last week before arrival - 90% of booked value
In case of early departure or late arrival we will calculate the full rate.

hogast-storno-en


Room or apartment requests
We are happy to fulfil your wishes, but we ask for your understanding that we cannot guarantee reservations of specific room or apartment numbers.

Payment methods
You can pay your invoice by cash (up to €2,999.00), EC card, Visa or Mastercard